License Information

Lucky Owl Casino is operated by a licensed entity and is committed to full regulatory transparency. This page sets out the legal and compliance framework under which Lucky Owl Casino conducts its operations, including details of its licence, responsible gambling obligations, data protection measures, and dispute resolution procedures.

Operator Details

Lucky Owl Casino is operated by Hollycorn N.V., a company incorporated under the laws of Curaçao, with its registered office at Heelsumstraat 51, E-Commerce Park, Curaçao. The company is registered under company number 144359.

All gaming services available through the platform at lucky-owl-casino-australia.com are provided by Hollycorn N.V. in accordance with the terms of its gaming licence and applicable regulations.

Gaming Licence

Lucky Owl Casino holds a gaming licence issued by the Curaçao eGaming Authority (also referred to as Curaçao Gaming Control Board), one of the longest-established licensing and regulatory bodies in the online gaming industry.

Licence number: 8048/JAZ2023-012 Licence type: Master Licence (Curaçao eGaming Sublicence) Issuing authority: Curaçao eGaming, Curaçao

This licence authorises Hollycorn N.V. to conduct online gaming operations, including casino games, slots, live dealer services, and related interactive entertainment products. The licence is subject to ongoing compliance audits and regulatory review by the issuing authority.

Players wishing to verify the authenticity of this licence may contact Curaçao eGaming directly or refer to the official licensing records maintained by the regulator.

Territory of Service

Lucky Owl Casino provides its services to eligible players in a number of jurisdictions worldwide, including Australia, subject to the terms of the operator’s licence and applicable local legislation.

It is the responsibility of each player to ensure that accessing and using the platform is lawful in their respective jurisdiction. The operator does not accept registrations from residents of jurisdictions where online gaming is explicitly prohibited by law, including those listed on the operator’s restricted countries policy.

Age Restriction

Access to Lucky Owl Casino is strictly limited to individuals who are 18 years of age or older. This restriction applies regardless of the legal minimum gambling age in any given jurisdiction where a higher threshold may not apply.

The operator employs age verification procedures at the time of registration and during the identity verification process. Players who are found to be under the age of 18 will have their accounts suspended immediately, all funds will be withheld pending investigation, and the matter will be referred to the relevant regulatory body where required by law.

The operator does not knowingly permit minors to access its platform and takes all reasonable steps to prevent underage gambling.

Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy

Hollycorn N.V. is committed to the prevention of money laundering, terrorist financing, and other forms of financial crime. The operator maintains a comprehensive AML/KYC programme in accordance with international standards and the requirements of its regulatory licence.

KYC Procedures

All players are required to verify their identity before withdrawals are processed and may be required to do so at any point during their use of the platform. Verification documents may include, but are not limited to:

• Government-issued photographic identification (passport, national identity card, or driver’s licence)
• Proof of residential address issued within the preceding three months (utility bill, bank statement, or official government correspondence)
• Proof of payment method ownership (bank statement, card image, or e-wallet confirmation)

The operator reserves the right to request additional documentation where warranted by the player’s account activity or risk profile.

AML Procedures

The operator conducts ongoing monitoring of transactions and player behaviour to identify activity that may be indicative of money laundering or fraud. This includes, but is not limited to, unusual deposit or withdrawal patterns, rapid cycling of funds, and inconsistencies between declared income and transaction volumes.

Where suspicious activity is identified, the operator is obliged to file Suspicious Transaction Reports (STRs) with the relevant financial intelligence authority and may suspend or close the affected account pending investigation. The operator does not disclose the existence of such reports to the subject of the investigation (tipping-off).

All KYC and AML records are retained for a minimum period in accordance with applicable regulatory requirements.

Data Protection

Hollycorn N.V. processes personal data in accordance with applicable data protection legislation, including the provisions of Curaçao law governing the handling of personal information by licensed operators. The operator is committed to ensuring that all personal data collected through the platform is handled securely, lawfully, and transparently.

Personal data collected from players is used for the purposes of account administration, identity verification, regulatory compliance, fraud prevention, and customer support. Data is not sold or disclosed to third parties except where required by law, necessary for the provision of services, or where the player has given explicit consent.

The operator implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

Players have the right to request access to the personal data held about them, to request correction of inaccurate data, and to raise concerns about the handling of their data by contacting the operator’s support team at the contact details provided on the platform.

Responsible Gambling

Hollycorn N.V. recognises that gambling carries inherent risks and is committed to promoting responsible gambling practices across all aspects of its operations. The operator provides a range of tools and resources to assist players in maintaining control over their gambling activity.

Available Player Tools

Players may access the following responsible gambling tools through their account settings or by contacting customer support:

• Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit to their account.
• Loss limits: Players may set limits on the amount they are willing to lose over a defined period.
• Session time limits: Players may restrict the duration of individual gambling sessions.
• Reality checks: Players may activate periodic reminders of the time elapsed during a gambling session.
• Self-exclusion: Players who wish to take a break from gambling may request a self-exclusion period of varying duration, including permanent exclusion from the platform.
• Account cooling-off: Players may request a temporary suspension of their account without permanent closure.

Once a responsible gambling limit or self-exclusion is applied, it takes effect immediately. Requests to reduce limits or lift self-exclusions are subject to a mandatory cooling-off period before taking effect, to ensure that such decisions are considered and not impulsive.

Support and Resources

Players who believe they may have a gambling problem are encouraged to seek assistance from independent support organisations. Resources available to Australian residents include:

• Gambling Help Online: www.gamblinghelponline.org.au
• Gambling Help Hotline: 1800 858 858 (available 24 hours a day, 7 days a week)
• Lifeline Australia: www.lifeline.org.au | 13 11 14

The operator does not encourage excessive gambling and does not target individuals who have self-excluded or who have indicated that they are experiencing gambling-related harm.

Dispute Resolution

Hollycorn N.V. is committed to resolving player complaints fairly, promptly, and transparently. Players who experience a dispute are encouraged to follow the procedure set out below.

Step 1: Internal Complaint

In the first instance, players should submit a formal complaint to the operator’s customer support team via the contact methods available on the platform (including live chat and email). The operator will acknowledge receipt of the complaint within a reasonable timeframe and endeavour to resolve the matter within 14 days of receipt.

Step 2: Escalation

If the player is not satisfied with the outcome of the internal complaint process, or if the complaint has not been resolved within the specified timeframe, the player may escalate the matter to the operator’s dedicated complaints handling team by requesting escalation in writing.

Step 3: External Dispute Resolution

Where a dispute cannot be resolved through internal processes, players may refer the matter to an independent dispute resolution body. Players may also contact the Curaçao eGaming Authority directly with regulatory complaints relating to the operator’s conduct.

The operator is bound by applicable regulatory requirements to cooperate fully with any investigation initiated by the licensing authority.

Contact

For any queries relating to this Licence Information page, regulatory compliance, or the operator’s legal obligations, players may contact Hollycorn N.V. through the official support channels listed at lucky-owl-casino-australia.com.

This page was last reviewed and updated in 2025. The operator reserves the right to update the information contained herein in order to reflect changes in regulatory requirements or operational arrangements.